Frequently asked Questions

1. Delivery

How long does the delivery take?

The time to embark your order in our combat helicopters and ship everything varies between 24 and 48 hours.

Delivery in Europe takes between 12 and 21 days.
However, if you live overseas (Canada), delivery will take between 17 and 24 days.

How much is shipping?

Delivery is completely free. There is no minimum quantity required to add to your cart.

2. Survival Shop

What is that?

Survival Shop is the shop for the smart survivalist. In order to prepare for the collapse of our thermo-industrial civilization, we have decided to gather the necessary stock for survival.

3. Order

Where is my order?

When you order an item, you receive a tracking number allowing you to follow the progress of your package.

My order is damaged

We are sorry to hear about this.

This is why we will of course refund you or send the item back to you directly.

Please read our returns and refunds policy for more detailed information.

I received my order but it is not complete

No worries!

For logistical reasons, we sometimes store our products in different warehouses.

This is why the rest of your order may arrive a few days later.
For more information, please feel free to contact us!

How to order an item?

In order to facilitate the user experience, we have made our site easy and intuitive. 

So to order an item, all you need to do is:

  1. Click on the desired product
  2. Click on "Add to cart"
  3. Click on the basket at the top right of your screen
  4. Complete payment and delivery information

4. Security

What payment methods do you accept? 

We take care of the security of our customers as well as the confidentiality of their information.

We accept :

Credit card
Debit cards

Under no circumstances will your bank details or credit card information be communicated to us. All payments are protected by our payment processor Stripe or Paypal encrypted in 128-bit SSL. 

5. Codes promos

Can I cumulate discount codes?

You cannot apply multiple discount codes to a product. Whether automatic or manual. 

However, you can still apply a discount code to a sale or promotion item.